Your personal data is a trust we take seriously. Learn how keya9 collects, uses, and protects your information — clearly explained.
The core pillars of keya9's privacy protection.
Every transaction and login is secured with 256-bit SSL encryption. Your data cannot be intercepted or stolen.
Keya9 will never sell or rent your personal data to any third party — that is our commitment.
All data is stored on high-security servers, kept protected through regular security audits.
You can view, correct, or request deletion of your data at any time.
Which cookies are used and why is clearly disclosed. You have the option to disable non-essential cookies.
Data is not retained beyond what is necessary. Information is deleted after a set period following account closure.
Welcome to keya9.org. This Privacy Policy ("Policy") explains what information we collect about you when you use the keya9 platform, how that information is used, and what steps we take to protect your privacy.
Keya9 is one of Bangladesh's most popular online gaming platforms. We believe every member's privacy is a fundamental right. That is why we only collect data that is genuinely necessary to operate our services properly. Collecting more than what is needed goes against our policy.
By creating an account on keya9 or using the site, you are considered to have read and accepted this Privacy Policy. If you do not agree with any part of it, please stop using the site and contact us.
Please note: This Privacy Policy applies solely to keya9.org. Third-party sites and payment gateways operate under their own separate privacy policies.
Keya9 collects two types of data — information you provide directly and data generated automatically while you use the site:
| Type of data | What is collected | When it is collected |
|---|---|---|
| Identification data | Name, date of birth, email, phone number | At registration |
| Identity verification (KYC) | Copy of national ID / passport | During the verification process |
| Financial information | Mobile Banking / Nagad number, transaction history | During deposits / withdrawals |
| Gaming data | Game history, bet amounts, wins and losses | During gameplay |
| Technical data | IP address, browser, and device information | During Site Visits |
| Cookie data | Session data, preferences, analytics | While Using the Site |
We never store your full payment card number or bank account password. Payment processing is handled through secure third-party gateways that maintain their own independent security standards.
Keya9 uses your data only for specific, defined purposes. We never use your information for anything unnecessary:
You can opt out of promotional emails or SMS at any time — through Account Settings or by contacting our support team.
Keya9 never sells your personal data. However, in limited circumstances, certain information may be shared with specific third parties:
Whenever keya9 works with third parties, strict data protection agreements are signed with them. If your data is misused, they remain liable under the terms of that agreement.
Keya9 uses cookies to keep the site running smoothly and to improve your experience. Cookies are small text files stored in your browser.
Types of cookies we use:
You can disable or clear cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.
Keya9 does not retain your data beyond specified timeframes. Each data type has its own retention policy:
If you request account deletion, we will remove all data outside of legal retention requirements within the specified timeframe.
Every registered member of keya9 has certain important rights regarding their own data:
To find out what data we hold about you, submit a request to our support team. We will respond within 30 days.
If any of your details — such as your name or address — are incorrect, you can request a correction at any time.
Submit a request to close your account and delete your data. All information beyond legal retention requirements will be permanently removed.
You may object to your data being used for marketing or profiling. Once you object, that processing will be stopped.
Request a copy of your data in a readable format. We will provide it as a CSV or JSON file.
To exercise these rights [email protected]Email us or reach out via live chat.
Keya9 protects your data using industry-standard technologies and practices. Our security layers include:
Please note that no organization can guarantee 100% security on the internet. Always keep your password strong and never share it with anyone.
Keya9 is a platform exclusively for adults (18+). We do not knowingly collect data from anyone under the age of 18.
If we become aware that data from a minor has been collected inadvertently, it is deleted immediately and the associated account is closed.
If you suspect a minor in your household is using keya9, please contact us immediately [email protected]Let us know.
Keya9 reserves the right to update this Privacy Policy when necessary. If changes are made, we will:
Continuing to use the site after any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
If you have any questions, complaints, or requests to exercise your rights regarding the privacy policy, please contact us:
For more detailed questions, visit our FAQ page View or About Us Read.
Our support team is available to help with any privacy-related questions. Feel free to reach out — we are here to assist.
Answers to common member questions about the privacy policy.